Privacy Policy

Mecca Bingo is committed to protecting your personal data when you interact with our website, mobile apps, or any other platforms we use to communicate with you.

We collect two types of information: personal data and non-personal data. Personal data includes details that can be used to identify you personally, such as name, date of birth, address, phone number, email address, and IP addresses. Non-personal data refers to statistical or demographic data about our users, including age range, gender, and browsing patterns.

The types of personal data we collect may vary depending on the specific service or feature you use. Here are some examples:

1. When you create an account with us, we ask for your name, date of birth, address, phone number, email address, and other contact details.
2. We also store information about your online activity when you play games or participate in promotions, including log-in times, game history, and scores.
3. If you make a deposit using a payment card or any other method, we'll keep a record of the transaction to ensure compliance with regulatory requirements.

We may share personal data with third-party companies for specific reasons:

1. To verify your age or identity when accessing certain games or services
2. For anti-money laundering (AML) and Know Your Customer (KYC) checks, in accordance with UK regulations
3. When transferring funds between accounts

To improve the security of our systems and detect potential threats, we may also share information about:

1. Device details
2. Account activity patterns
3. Other non-personal data related to your account or usage habits.

Your personal data will be retained for various lengths depending on its type and purpose, but here are some general guidelines:

• We'll keep records of accounts that remain inactive (unused) for up to 6 years from the date of last activity.
• For players who have been dormant (i.e., their account has not logged in or deposited funds within a specified period), we may archive their data after a certain length of time.

You can request your personal data at any time by contacting our customer support team. You are also entitled to ask for corrections, deletions, and updates to your information as necessary.

We follow UKGC guidelines on handling deposits:

• Deposits made using credit or debit cards will be subject to age verification checks.
• We'll ensure that all deposits from high-risk players (those who have exceeded £20 in losses within a 24-hour period) are reviewed for potential money laundering concerns.

Regarding non-personal data, we use it to optimize and develop our services:

1. Analyze your interests to provide you with relevant marketing offers
2. Study user behavior patterns to enhance game performance and customer experience

If at any time you wish to opt-out of targeted advertising or limit how we process your information for specific activities (e.g., email, SMS), please let us know through our support channels.

Mecca Bingo complies fully with all applicable UK laws regarding the handling and storage of personal data, specifically:

• GDPR
• The Data Protection Act 2018

We respect individuals' right to control how their data is used. If you have any concerns or requests about your personal data, please don't hesitate to get in touch.

This policy may change from time-to-time; we encourage users to regularly review this page for the most current information on how Mecca Bingo manages and protects user data.